PRIVACY NOTICE – PROTECTION OF PERSONAL DATA
This Privacy Notice covers all types of relationships you have with us.
Scope of information collection
The basic purpose of processing your personal data is compliance with the regulatory framework. Furthermore, we collect your data in order to contact you and inform you about our website’s news, articles, actions etc., a communication based on your free consent. You can request withdrawal of consent at any time upon request, by sending us a respective message to this email.
Which information we collect
The website mainly collects information that you have provided us with (as required by law), such as personal data, e.g. name, sex, date and place of birth, VAT and contact information, e.g. postal address, e-mail address, home phone numbers and mobile numbers, identity card or passport information, nationality. Also, login and subscriber data, e.g. certified login information for electronic applications, as well as other information about you, that you provide us with, by filling out forms or contacting us, via e-mail or otherwise.
We also may collect information from other sources or information that we have created, such as commercial promotion and sales information, for example details of the services you receive and your preferences, cookies and similar technologies we use to recognize you, to remind us your preferences and to adjust the content we provide to you [you can find more details about our Cookies Policy.
Moreover, we may keep archives of correspondence and other communications between us, including e-mail, direct messages and communications in social media.
Finally, we process information that we need in order to meet our regulatory obligations.
Use of your information
The website will use your information only if we either have your consent or have any other legitimate reason for its use. Legitimate reason for the use of your information includes indicatively cases in which:
it is necessary to pursue your legitimate interests
it is necessary to process information about services provision or in general, to perform our contractual obligations to you
it is necessary to process information to comply with one of our legal obligations
we believe that the use of your information, as described, is in favor of public interest, e.g. for preventing or detecting criminal offences
Furthermore, we use your data in order to:
- Investigate and resolve complaints
- Ensure the security and the continuity of the website
- Manage risks
- Optimize the services we provide
- Analyze data to meet your preferences and to suggest you tailored services, by sending you relevant newsletters
Recording your Actions
We may record and retain the conversations you have with us – including letters, e-mails, live chats, or any other forms of communication. We may use these recordings to evaluate, analyze and improve our services, manage risks or prevent and detect fraud and other criminal offences. We can also collect additional information concerning these communications, e.g. information about the devices or software you use, if it is required. According to law, we are obligated to give access to interrogative, judicial or other competent authorities.
Marketing and Market Research
Any use of your personal information for marketing purposes and market research will follow your previous consent. You can withdraw your consent any time. We may use your information to be able to inform you of the website services and products or services from our partners and other third parties. We may send you marketing messages by e-mail, telephone, text messages or social media. You may change your mind about the way you communicate with us, these messages included, or you may even opt to stop receiving these messages. In order to accomplish this change, please contact us through this email.
Please note that in case you request to stop receiving promotional messages, we may need a short period of time to update our systems and our records, so as to meet your request, during which you may continue to receive relevant messages.
Whom we may share your data with
Generally, the website does not share with third parties the data that is processing. However, we may share your information with others, whenever this is obligatory by law or it is required in order to offer you (or third parties offer you on our behalf) products or services you may ask for.
Moreover, we may share your information, if necessary, for the submission of regulatory compliance reports, court proceedings, claim or defense of legitimate rights and interests of the website.
We share your personal information with third parties whenever we / they have legal and fair reason to do so, e.g. for identification reasons, to facilitate third companies to provide you with the services you requested or evaluating your appropriateness for the products or services you have requested.
Lastly, we may share your information when we/ they have requested your permission to share this information and you have agreed.
Scope of sharing your information with third parties
We may also share your information with third parties for further purposes, such as third companies that collaborate with us and any subcontractors, representatives or services providers who work for us or provide services to us. We may also share your information with governmental parties or institutions, courts, dispute resolution bodies, our supervisory and regulatory bodies, controllers and any third party who has been appointed or requested by our supervisory and regulatory agencies to conduct inspections or investigations on our activities. Finally, we / they may share your information with third parties involved in disputes, disputed transactions included.
Data Retention Period
We retain your personal information for as long as it is required by the current regulatory framework. Generally, we retain your data for up to three years, with the sole exception of the contact data for marketing purposes, which we retain for five years.
If required, we may retain your data for a longer period, if necessary to comply with the regulatory framework.
If there is no need to retain your information for the abovementioned period of three years, we may destroy, delete or anonymize them as soon as possible.
Security of your Data
We notify you that you have the right to:
- Access to your data
- Rectification of your data, in case of inaccuracy
- Erasure your data, in certain cases
- Restriction of processing your data
- Object the processing of your data
- Data Portability to another company
- Complaint to the Data Protection Authority, in the event of an unfortunate violation of your personal data.
The website will respond to your above-mentioned requests within one (1) month of receipt of the request, although, this period may be extended by two (2) further months, if necessary.
Please keep in mind that should you have any queries regarding the privacy of your data, or should you need further information or you are not satisfied by the processing method of your data by the website, you should always contact us through this email.